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GENERAL TERMS AND CONDITIONS

This document regulates the GENERAL CONTRACTING TERMS and CONDITIONS of the Pre-
Reservation and On-line Booking services (hereinafter, and indistinctly, the Pre-Reservation and
On-line Booking services, or the services) of EHO GRUP TURISTIC SL, hereinafter 30degreeshotels
with registered office at Crta. Nacional II Km. 672,5, 08398 Santa Susanna, Barcelona and
registered in the Mercantile Register of Barcelona, Volume 47121, Folio 197, Page B541884, Entry

3.

The terms You and User are used here to refer to all individuals and/or entities that for any
reason access www.30degreeshotels.com or use the services.

The use of these services shall imply full and unreserved acceptance, as well as the validity of each
and every one of the General Terms and/or Conditions - which shall be considered automatically
incorporated into the contract entered into with 30degreeshotels, without the need for a written
transcription thereof, contained in the latest updated version of these General Terms and/or
Conditions. That he/she is a person with sufficient capacity to contract and that he/she assumes
all the obligations set forth herein.

USE OF 30degreeshotels PRE-REVIEW AND ONLINE BOOKING SERVICES

PRE-RESERVATION SERVICES

The on-line Pre-Reservation services are merely informative, and their sole purpose is to offer the
user the possibility of consulting the availability of a room in a hotel or city of their choice. Within
24 hours the user will receive an e-mail confirming whether the reservation has been made, which
will only be binding once accepted by 30degreeshotels by means of the confirmation of the
reservation by e-mail and payment of the same by the user. The user must verify the booking
confirmation and notify 30degreeshotels immediately, in writing, of any errors.

ONLINE BOOKING SERVICES

The purpose of the on-line booking services is to reserve a room in any of the 30degreeshotels
establishments. The use of these services shall imply full and unreserved acceptance, as well as
the validity of each and every one of the General Terms and/or Conditions - which shall be
considered automatically incorporated into the contract signed with 30degreeshotels, without the
need for a written transcription thereof - contained in the latest updated version of these General
Terms and/or Conditions.

CONTRACTING PROCEDURE

When using the service, the user will receive a confirmation e-mail which will include confirmation
that their purchase order is in the process of being confirmed. In the event that the card is not
valid, we will send an email requesting card information, you will have 24 hours to send the
correct card information and if you do not respond, the reservation will be automatically
cancelled.

GUARANTEE

The reservation is confirmed and guaranteed for the whole night by credit card. In case of no-
show without prior notice, 100% of the stay will be charged as NO SHOW (VAT and taxes
included).

TERMINATION OF THE CONTRACT OR CANCELLATION OF THE RESERVATION

The cancellation policy will depend on the rate booked. In the case of the prepaid rate, the
cancellation of the reservation will imply the charge of 100% of the reservation as it is a rate
contracted with the condition of No Return.

General cancellation conditions excluding special rates and Prepaid No Return rate:

High season

Cancellation 8 days before: No cancellation fees

Cancellation 0-7 days before: 3 nights charge.
NO SHOW: 100 % booking fee

(VAT and taxes included).

Low season

Cancellation 3 days before: No cancellation fee.

Cancellation 0 - 2 days before: 1 night charge.

NO SHOW: 100 % booking fee

(VAT and taxes included).

This clause is not valid for bookings made at special rates. In this case, the conditions established
for each rate will apply.

POLICY FOR MINORS

Minors under 18 years of age must stay at the Hotel accompanied by their parents, guardians or
adults duly authorized by them. The Hotel staff may require the relevant documentation
identifying the adults as their parents/guardians or authorized persons.

PRICES PER ROOM PER NIGHT

Prices are only valid in writing and for the period indicated therein. Where justifiable reasons exist,
30degreeshotels reserves the right to change these rates without prior notice.

The prices relating to the booking will be indicated to you during the booking process. VAT is
applied to the prices, without prejudice to the application of additional taxes in accordance with
the local regulations in force in each of the autonomous communities. The aforementioned local
taxes must be paid directly at the hotel.

The prices shown at the time of booking include VAT (or the equivalent tax) according to the tax
rate applicable at the time.

In the event that the tax rate changes between the date of booking and the date of delivery of the
services, generating a disparity, according to tax regulations, the tax rate to be applied to the final
price will be that which corresponds at the time of delivery of the services or the accrual of the
tax, even in cases where this would cause an increase in relation to the final price indicated to the
client during the booking.

BOOKING REGULATIONS

The user undertakes to check in on the day of arrival at the establishment in accordance with the
requirements established by the regulations in force, to comply with safety, coexistence and
hygiene regulations as established by the management of the establishment, to respect the
facilities and equipment and to pay for the services contracted on the invoice at the establishment
on the day of arrival, as well as the provisions of the establishment's Internal Regulations.

Consequently, you are obliged not to use the services for illicit purposes or effects and/or contrary
to what is established in the present Terms and/or General Contracting Conditions, harmful to the
rights and/or interests of third parties or which, in any way, may damage the services,
30degreeshotels and/or its image.

30degreeshotels may, for the convenience and benefit of users, unilaterally modify at any time
and without prior notice, the services provided, or the operating, technical and usage conditions
of the services. Likewise, in order to improve the service and establish an optimum level of quality,
a priority objective of 30degreeshotels, users may suggest any modifications that they deem
useful by contacting those responsible for the web page at the following e-mail address:
info@30degreeshotels.com.

EXCLUSION OF GUARANTEES AND LIABILITY

30degreeshotels does not guarantee the reliability, availability or continuity of the services made
available to the user, and therefore excludes any liability for damages and/or losses that may be
due to the lack of availability, reliability or continuity of its web page or its services, although it will
try to provide, to the extent of its possibilities, technical assistance to the person affected, as well
as to try to immediately re-establish the interruption, making available, to the extent of its
possibilities, alternative means.

30degreeshotels is not obliged to control, and does not control in advance, the absence of viruses
or elements in the contents, which may cause alterations in the software or hardware of the users
or persons visiting the pages, and therefore shall not be liable for damages of any nature that may
derive from the same.

If 30degreeshotels, despite acting with due foresight and diligence, is unable to provide the
contracted rooms for reasons not attributable to them and if it is impossible to provide the
services under the agreed conditions, 30degreeshotels shall offer the user the possibility of opting
for a full refund of the amount paid or for a replacement with another of similar characteristics in
terms of category or quality. If the substitution results in a service of inferior category or quality,
30degreeshotels will refund the difference.

TERMINATION OF THE CONTRACT OR CANCELLATION OF THE BOOKING
The cancellation policy will depend on the rate booked. In the case of the prepaid rate, the
cancellation of the reservation will imply the charge of 100% of the reservation as it is a rate
contracted with the condition of "Non-Refundable".

General cancellation conditions excluding special rates and Prepaid rate "Non-Refundable":

Free Cancellation - 24 hours

 The user may cancel the reservation free of charge up to 24 hours before the date of
arrival. The user will have to pay the full price of the first night if he/she cancels the day
before the arrival date.
 No-shows will be charged the full price of the booking.
 No advance payment is required.

 The Hotel will ask to see the credit card corresponding to the reservation, as a form of
identity verification.
 NO SHOW: 100 % booking fee.
 VAT included.
 Tourist tax is not included. It will have to be paid directly at the Hotel.

Non-refundable rates

 Prepayment: The total amount of the reservation can be charged at any time after
booking.
 Non-refundable: In case of cancellation, the deposit will not be refunded.
 The Hotel will ask to see the credit card corresponding to the reservation, as a form of
identity verification.
 NO SHOW: 100 % booking fee.
 VAT included.
 Tourist tax is not included. It will have to be paid directly at the Hotel.

SAFEGUARDING OF THE GENERAL TERMS AND/OR CONDITIONS OF HIRE

If one of the stipulations of the present terms and/or general contracting conditions is declared
null and void or inoperative, the rest of the terms or general conditions will be maintained in the
agreed terms.

30degreeshotels undertakes to replace the stipulation affected by the nullity as closely as possible
to the intention originally intended by the parties.

No stipulation in this contract shall in any way affect the mandatory consumer provisions. If you
are not a consumer, you expressly waive your right of withdrawal.

CORRECT USE OF THE CONTENTS OF THE WEB SITE BY THE USER

30degreeshotels declares that the industrial property rights (brands, trade names, etc.) that
appear on this Web Site are its property and/or are legitimately exploited by virtue of agreements
or licences for use, and are duly protected by the existing regulations on Industrial Property. The
User undertakes to use the Web Site in a diligent, correct and lawful manner and, in particular,
undertakes to refrain from:

Suppress, evade or manipulate the copyright, trademarks and other data identifying the rights of
30degreeshotels or its owners included in the contents and/or products marketed from the
30degreeshotels Web Site, as well as the technical protection devices, digital fingerprints or any
other information mechanisms that may be contained therein.

Use the contents and, in particular, the information of 30degreeshotels obtained through its Web
Site to send advertising, communications for the purpose of direct sales or for any other type of
commercial purpose, unsolicited messages addressed to a plurality of persons.

Reproduce or copy, distribute, allow public access through any form of public communication,
transform or modify the contents, unless authorized by the owner of the corresponding rights or it
is legally permitted.

In general, to use the contents in a manner, for purposes or with effects contrary to the law,
morality and generally accepted good customs or public order. 30degreeshotels does not grant
any license or authorization of use of any kind on its industrial and intellectual property rights or
on any other property or right related to its Web Site.

Procedure in case of violation of intellectual property rights. In the event that any User or third
party considers that any of the contents have been introduced in its Web Site in violation of its
intellectual property rights, he/she must send a notification to 30degreeshotels with complete
and precise indication of his/her data and the intellectual property rights allegedly infringed as
well as the Website.

www.30degreeshotels.com AND ACCEPTANCE OF RULES OF USE

The user is aware that the use of the pre-reservation and on-line reservation services implies full
and unreserved acceptance of each of the clauses of the rules of use of
www.30degreeshotels.com, in the version published by 30degreeshotels at the time the user
contracts the service. These rules of use complete the present general terms and conditions in all
that they do not oppose. Therefore, the user must be aware of the importance of consulting the
rules of this page before accessing and/or using these services.

The user/customer may submit any type of complaint through the form located here:
info@30degreeshotels.com.

RIGHT TO MODIFY THE TERMS AND/OR GENERAL CONTRACTING CONDITIONS

30degreeshotels reserves the right to modify these General Terms and/or Conditions of Contract,
informing users of the modifications made through www.30degreeshotels.com.

APPLICABLE LAW AND COMPETENT JURISDICTION

These terms and/or general contracting conditions are governed by Spanish law. 30degreeshotels
and the users, for the resolution of any controversy that may arise, with respect to their validity,
execution, fulfilment or resolution, total or partial, submit themselves, expressly waiving their own
jurisdiction or any other that may correspond to them, to the jurisdiction of the courts and
tribunals of the Autonomous Community of Cantabria. This contract constitutes the complete and
integral expression of the agreement between 30degreeshotels and the user, and replaces all
previous pacts, commitments, declarations or agreements, both written and oral, which may have
previously existed between them.

In all cases, any dispute arising from the provision of services at the hotel where the customer is
staying shall be submitted to the consumer courts.

Last updated 20 January 2020.

Adults
older than 12 years
Children
2 to 11 years old